Frequently Asked Questions about Smart Stay Club
Welcome to Smart Stay Club! We're here to help you unlock incredible savings on your hotel and resort stays. Here are answers to some of the most common questions:
What is Smart Stay Club?
Smart Stay Club is your exclusive, members-only platform designed to give you access to secret and unpublished hotel booking discounts that are not available to the general public. We're all about helping you save big on your hotel stays!
Who is Smart Stay Club designed for?
Smart Stay Club is perfect for anyone who loves to travel and is always on the hunt for a great deal on hotels or resorts. Whether you're planning a fun vacation, a business trip, or a quick weekend getaway, we've got you covered. We aim to offer seamless bookings, substantial savings, and personalized support to all our members.
How many hotels are in your network?
You'll be delighted to know that you can access savings at over 1M+ hotels worldwide! Our network includes familiar brand hotels like Hilton, Marriott, Hyatt, Wyndham, and Choice, as well as independent properties and luxurious resorts. The world is your oyster when it comes to finding the perfect place to stay!
How big are the savings?
Prepare to be amazed! You can save up to 60% on standard online rates. The actual discount varies by hotel, but we're confident you'll be impressed. Compare our rates to other booking sites, and you'll see the difference.
How are you able to offer these discounts?
We're able to offer these amazing discounts by accessing the lowest hotel rates available. We then cut out the commissions and markups we would earn on the booking. Instead, we charge a small service fee of just $5 per night. This unique model adds extra savings and enhances the value you get from your booking.
How can I see the discounted hotel rates?
Smart Stay Club operates as a Closed User Group booking site.To view the incredible discounts, you first need to become a member to access the discounted rates. Once inside, you can access the booking site directly from the platform.
How do I set up a member account?
Creating an account is super easy! Click Sign Up/Login. Provide your name and email address, then verify your email to get started.
Is a subscription required to join?
Yes, a subscription is needed to unlock access to the booking site and the exclusive discounted rates. Once you have a member account, you can activate a subscription plan on a monthly, quarterly, or annual basis.
How much do subscription plans cost?
We've made it affordable for everyone! You can access Smart Stay Club for as little as $2 per month. You can also cancel your subscription at any time. The pricing for our monthly, quarterly, and annual plans is clearly posted on our website's home page. Our members often find that the savings from their first booking easily cover the cost of an annual membership!
Do you offer a free trial membership?
Absolutely! Our standard membership plans come with a 30-day free trial. It's a great way to experience the benefits of Smart Stay Club risk-free.
Do you offer any membership discounts?
Yes, we do! We frequently offer promotional membership offers throughout the year, especially during events like Black Friday and Cyber Monday. Our annual subscription rates are often heavily discounted during these times, but they might or might not include a free trial period.
Is My Payment Secure?
Your privacy and security are our top priorities. We use bank-grade encryption and partner with Stripe, a top-tier global payment processor. We comply with GDPR and SOC 2 standards, and we will never sell or share your data.
Do you offer discounts to organizations interested in providing membership to their members?
Yes. Smart Stay Club partners with organizations of all sizes, from groups with a few hundred members to those with millions. We give these organizations the opportunity to offer Smart Stay Club memberships to their members at a significantly discounted subscription rate.
If your organization is interested, please contact us directly through the form on our Business page so we can discuss partnership options and pricing.
Who Do I Contact If I have Subscription Questions?
For any subscription-related inquiries, please contact us by email: info@smartstayclub.com
Can I cancel my membership at any time?
Yes, absolutely! We believe in flexibility. You are free to cancel your membership at any time via your dashboard or by emailing us. There are no penalties or long-term commitments.
How Do I Navigate to the Booking Site?
Once you're inside the Member Platform, simply click on the "View Hotels" button to be redirected to the booking site.
How Do I View Hotels at a Destination?
Once you're on the booking site, enter your destination, check-in and check-out dates, and the number of rooms you need. Then, click "FIND HOTELS." Hotels with availability will be displayed. There may be hotels on multiple pages. To refine your search, we provide filters for landmarks, price range, star ratings, and more!
Do I Get Detailed Information on the hotels?
Once you've found a hotel, access comprehensive details about the property, read reviews, and gain AI insights.
What Room Types are Available?
Upon providing the number of guests, the available room types and their discounted rates will be displayed below. You'll typically find a wide range of options to choose from!
What are the Booking Terms?
Before booking, carefully review the booking terms. These may include options like pre-pay, pay at the hotel, fully refundable, and non-refundable rates. Always read and understand the terms and conditions for each booking.
Booking Confirmation
Upon completing your booking, you'll immediately receive an email confirmation with all the reservation details. Your reservation is secured with the hotel, so just present your ID and confirmation at check-in.
Modifying the Booking
Always carefully review the terms and conditions before making any changes. You can cancel or modify a reservation online via the booking link in your confirmation email or by calling our support team.
Can I earn brand loyalty points through Smart Stay Club bookings?
Some of our hotel partners allow you to collect dual benefits, including loyalty points. This information will be listed during the booking process. Where applicable, you can add your loyalty program number during booking or present it at check-in.
Are there any blackout dates or restrictions?
Unlike traditional loyalty programs, Smart Stay Club does not impose travel date restrictions! However, hotel availability may vary during peak seasons or special events. We recommend booking early to secure the best selection.